Complaints Procedure

The purpose of this procedure is to provide a robust process for dealing with complaints relating to the school or its employees, including the provision of facilities or services. This procedure also includes a provision for dealing with vexatious, malicious or repetitive unfounded complaints

Complaints

Under the Data Use and Access Act 2025 (DUAA), schools are now required to provide an electronic complaints form for individuals who wish to raise concerns about how their personal data is handled. If you would like to raise a complaint regarding how your personal data is handled please use the form below.

Complaints Form

Please complete all fields marked (*)

Your first name *

Your last name *

Complainant Full Name *

Complainant E-mail Address *

Complainant Phone Number

Complainant Postal Address

Nature of Complaint. What is your complaint about? (e.g. data breach, inaccurate data, SAR delay) *

Nature of Complaint. When did the issue occur? *

Nature of Complaint. Which part of the school is involved? *

Details of Complaint. Please describe what happened *

Details of Complaint. Has has this affected you? *

Details of Complaint. Have you contacted the school about this before? *

Details of Complaint. If yes, please provide details.

Supporting Documents. Please upload any relevant documents (e.g. correspondence, screenshots)

What would you like us to do to resolve your complaint? *

Declaration. “I confirm that the information provided is accurate to the best of my knowledge”